How to Help Us Help You

HouseCall Systems Administrators (SAs) are well versed in providing end-user tech support – that is one of the key components of our business.  In fact, our SAs pride themselves on their ability to rapidly troubleshoot problems and find solutions.  However, in many cases they must rely heavily on the user to give accurate information about what is happening on malfunctioning equipment (computer, printer, BlackBerry, etc.).  The more accurate and comprehensive the information you give, the quicker and more effectively we can solve your problem.  So here are a few tips on how to help us help you:

-Write down any error messages that is displayed on your screen and what program you were working in when they were displayed

-Note how frequently you have received the error or if you have seen it before

-Let us know if there have been any drastic changes to your equipment recently (i.e. your BlackBerry was just replaced, you just installed new software on your computer, a technician just worked on your printer, etc.)

-Have you rebooted your computer recently? *Note – rebooting your computer every 1-2 days is recommended for better performance

-Is there anything special about your equipment that makes it different?

Remember, the more information you can give us, the faster and more effectively we can help to solve your problems!

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