Finding Small Business IT Support Services In Arlington VA
Small Business IT Support Services In Arlington VA – What Questions to Ask
It can be frustrating to handle all your IT tasks as a small business, but when you can’t afford in-house expertise, you may feel you have no other choice.
Fortunately, there’s another solution— outsourcing your small business IT support services in Arlington VA. When your company can’t necessarily hire internal tech staff but needs IT support, outsourcing can be cost-effective and efficient.
What do you need to know when hiring IT help? Here are a few questions to ask.
How Do You Handle Tech Support Requests?
Your IT provider needs to be organized and handle tech support requests as quickly and accurately as possible. To do this, your candidate should have a process they already use.
During your meeting, have them narrate how they handle troubleshooting requests including providing over the phone, email, or in-person help. Inquire what experience they have with software to organize and track requests as well.
Can You Backup and Recover Our Data?
While many small businesses in Arlington overlook this integral component of an effective IT setup, your IT support specialist should be able to store and backup your data in a safe location.
Your potential provider should have the necessary skills to design and implement a recovery plan. Have them tell you what methods they use to recover data in the event of a disaster or network failure.
What Will You Do to Secure Our Information?
Small businesses are as vulnerable to cybersecurity threats as larger organizations, so it’s essential to secure your data. Have your candidate walk you through what precautionary measures they would take to protect your information.
Make it clear that you expect routine security audits. Your IT provider should not only know how to recognize a cyberattack, but work to prevent one and have a plan for when a specific attack has taken place.
Tell Me About a Time You Helped a Company Like Ours
Your IT candidate should demonstrate relevant experience and technical expertise. However, when considering other questions to ask, keep in mind that you need someone who can communicate effectively with your team and work well with others.
Evaluate their ability to communicate clearly in their answers by listening to the language they use—is it easy to follow their methodology, or are you already lost? If it’s the latter, this person might not be for you.
Do You Provide 24/7 Support?
You need an IT provider who supports your network outside regular office hours. Ideally, you should have a company that provides 24/7 help.
While you may not be open 24/7, customers are always online and interacting with your company. Things do go wrong, and network failures never happen at a good time. Find someone who can provide continuous support to get the most for your money!
Get the Right Support for Your Small Business
Finding small business IT support services Arlington VA doesn’t have to be difficult. By asking the right questions, you can hire the best talent for your company to not only enhance the services you provide to your customers, but improve your operations as well!